https://www.pointstone.com/support/faq/ en-ca steven@pointstone.com Copyright 2022 https://www.pointstone.com/support/faq/article/be-sure-that-i-am-purchasing-an-original-product https://www.pointstone.com/support/faq/article/be-sure-that-i-am-purchasing-an-original-product

Important tips for purchasing over the Internet

When shopping on the Internet, it can be difficult to distinguish between original software and illegal products. It is never completely safe, as you have likely never met the dealer personally. If you follow these tips, you can dramatically increase your security when purchasing online.

Look for serious dealers
Make sure that dealers give their address and telephone number. You should exercise particular care in online auctions: Only buy from sellers who have been registered under the same name for a long time and have a great deal of positive feedback.

Be particularly skeptical of "bargains"
If new software that normally costs over $30 is suddenly being sold for $10, you should be especially careful. Such offers usually don't make sense for a seller, as the sale price is below the wholesale price. These offers are very likely to be fakes. ]]> Mon, 18 Jun 2012 15:18:20 +0000 https://www.pointstone.com/support/faq/article/why-am-i-receiving-an-invalid-registration-key-message https://www.pointstone.com/support/faq/article/why-am-i-receiving-an-invalid-registration-key-message  
The TuneUp product installed on your computer is now locked and cannot be used again until an original registration key has been entered.

Ways to solve the problem:
Update your copy to a legal version by clicking Update now
If you purchased the fake registration key, please see this article. ]]> Mon, 18 Jun 2012 15:25:26 +0000 https://www.pointstone.com/support/faq/article/i-purchased-an-illegal-registration-key https://www.pointstone.com/support/faq/article/i-purchased-an-illegal-registration-key

Help for victims of software piracy

As a victim of software piracy, we will send you a discounted copy of our software providing the following requirements are met:

* You unknowingly purchased a counterfeit product key.
* You send us an e-mail containing the following information: The product key used.
* A copy of the bill or a receipt.
* The complete contact details of the buyer - that is, your address, telephone number and e-mail address.
* The complete contact information for the dealer , if you bought the forged product key on eBay.
* Confirmation of the eBay seller's message, if you bought the forged product key on eBay.

Please note that we can only answer inquiries that contain all of the above information.
 
Send all of the above information to the following email address: piracy@pointstone.com ]]> Mon, 18 Jun 2012 15:27:39 +0000